Bike inspections
Keep chain and wheel findings on the bike diagram, with the notes your team needs for the job.
Trail Hits® Hub
For bike, ski and snowboard shops
Bike shop management software. Keep the whole job together.
From the first inspection to pickup. Keep estimates, work orders, customer conversations and rentals in one Hub.
Dictate findings with Scribe AI. Review the work. Show your customer what needs attention.
$99/mo per shop. 30 days free. No credit card.
iPhone, iPad and web. Works alongside Lightspeed® R-Series.
From the service bench
Show your customers what needs service.
Hub for your shop. Trail Hits for your riders.
Two companion apps that keep your team and customers connected, from the first inspection to the next service.
Trail Hits Hub
Your team manages inspections, estimates, work orders and customer conversations.
Trail Hits
Riders review your inspection, respond to estimates, message your shop and keep their service history alongside rides and maintenance.
See the free rider appNo download required for customers to approve estimates or message your shop. They can also use a text or email link.
Customer communication
Reach your customers the way they prefer.
Send the inspection with the estimate so customers can see why the work is needed. Answer questions, explain a special-order delay or let them know their bike is ready.
- In-app messages
- Riders review findings, respond to estimates and message your shop in the free Trail Hits app.
- Calls
- Talk through a repair or a parts choice when a conversation is easier than another message.
- SMS
- Text an inspection and estimate link, answer a question or send a pickup update.
- Send inspection reports and estimates customers can review without downloading an app.
See how customer communication works in Hub
Calls and SMS require supported phone capabilities and activation for your shop. Trail Hits helps your shop owner with setup.
Customer equipment inspections
Show your customers what needs service.
Keep each finding with the customer, equipment and work order. Your team decides what belongs in the service plan.
Ski inspections
Use the ski diagram to record base, edge and binding findings against the right equipment.
Snowboard inspections
Mark where the board needs attention. Choose relevant catalog labor and parts, then review the estimate.
Hub inspections on iPhone. Snow tools require shop enablement.
Snow tools require shop enablement. Ask about the setup for your shop.
See Hub in Action
Bike repair shop software that keeps the work connected
Connect inspections, customer approvals, and service history with real ride data that brings riders back when service is due.
Voice Inspections That Close Estimates
Dictate inspection findings with Trail Hits® Scribe. Review the suggested labor and parts, then share the estimate with your customer for approval.
See the inspection-to-approval loop →A Complete Service Record for Every Bike
Give customers a free, shop-branded app with every inspection and every Lightspeed repair record. They connect a ride source and the app alerts them when a component or service is due, using bike ride data and recorded maintenance.
See the customer service history →Service Alerts Driven by Real Ride Data
Strava, Garmin, Wahoo, Karoo, Ride with GPS, and Apple Health feed component wear automatically, so the next service reminder is based on how the bike is actually ridden, and it brings the rider back to you.
How ride data drives service →Fits How Your Shop Already Works
Trail Hits® adapts to your shop, not the other way around. Change nothing about how you work, or hand more of it to Hub when you're ready. Or record how you actually run and Hub reshapes itself to it.
Keep Your Estimate Workflow
Most Lightspeed shops send the work-order PDF as the estimate. Keep doing exactly that, Hub doesn't force its estimate flow on you. Or run inspection-to-estimate in Hub and push it to Lightspeed with one tap, the way you always have. Your call, per work order.
How the Lightspeed sync works →Read-Only: Touch Nothing in Lightspeed
Worried about a new app writing to your POS? Connect in read-only mode and Hub never writes back to Lightspeed. You still get inspections, customer history, parts forecasting, and the customer app, all from data Hub only reads. Switch on two-way sync whenever you're ready.
See data safeguards →Run Rentals From the Same Hub
Renters book bikes, skis and snowboards on your own page, with dates, rider details, a signed waiver and Stripe payment. Each rental stays with its own fleet item and service history. Enable Snow Rentals for your shop, then set up the categories and equipment you offer.
Bring Your Service Workflow Together.
Keep inspections, work orders, customer records and scheduling in one workflow. Compare the tools your shop uses with the Hub features available on your platform and enabled for your shop before replacing another service.
Digital inspection app
Service CRM
Work order tracker
Tech scheduling tool
Parts inventory spreadsheet
Customer SMS tool
Rental booking platform
Website builder
One Trail Hits® Hub
Review supported workflows and messaging activation with Trail Hits before replacing another service. Compare connected workflows →
"If all we ever did with service was operate like normal, but have the inspection sheet... that's f***ing awesome."
Service Manager, 15+ years in bike shop service
Everything Your Service Bay Needs
Bring supported service workflows to iPhone in the bay, iPad at the counter and web at the desk. Availability varies by platform and enabled shop modules; supported Lightspeed workflows connect shop records.
Custom Checklists & Quality Control
Build your checklist catalog around the work your shop does. Keep steps, notes and photos on each work order, with a shared quality-control checklist before pickup.
Build your checklist catalog →
Special Orders
Know what is ordered, when it is expected and which work order is waiting. Keep the part, customer and arrival update together. Built from feedback from shops.
Follow the parts on order →
Digital Bike Inspection Software
Trail Hits® Scribe, our voice-to-text AI, categorizes findings as your techs narrate, then builds a formatted estimate the customer approves or declines in app, email, or SMS. Photos, measurements, manufacturer-recommended service notes, and labor SKUs auto-suggested from your Lightspeed catalog.
Learn more →
Bike Shop Work Order Software & Tech Scheduling
9-stage work order lifecycle. Kanban day view, weekly tech schedule grid, drag-drop assignment, capacity planning. Estimates push to Lightspeed with one tap. Techs see their queue from the iPhone in their pocket. Build your checklist catalog in Hub web and use it on work orders in the iOS app or on the web.
Learn more →
Lightspeed R-Series POS Integration for Bike Shops
Real two-way sync with Lightspeed R-Series. Guided 6-step setup, healthy-connection monitoring, configurable mappings for labor categories, statuses, and parts-to-component. Customers, labor catalog, employees, and work orders flow both directions automatically.
Learn more →
Bike Shop Customer Management & Communication
Reach customers through in-app messages, calls, SMS or email. Keep their bikes, inspection findings, service history and conversations close at hand, so the next person at the counter has the context. Calls and SMS require activation for your shop.
Learn more →
Parts Demand & Inventory Forecasting
Predictive parts demand from real ride data, inspection findings, and component wear across every bike your shop has touched. Know which SKUs to reorder, which customers are due for what, and where to put your next QBP order, before they walk in.
Learn more →
Reports & Performance Analytics
Profitability per ticket and per technician, average turnaround and wrench time, parts-hold analysis, revenue by work type, customer metrics, and capacity analytics on iPad and iPhone. Export anything to CSV. Run your shop on numbers, not guesses.
Learn more →
E-Bike Diagnostics & Safety Assessment
Guided battery, motor, and controller diagnostics with brand-specific protocols for Bosch, Shimano, and other major systems. Built-in safety assessment for indoor storage and high-voltage handling. Defensible, repeatable e-bike service, documented every step.
Learn more →
Drop-In Check-In & Walk-In Tracker
Every walk-in logged. New customer or returning rider, fork question or quick chain check: Hub captures the visit, what was discussed, and the bike they came in on. Turns casual drop-ins into a real relationship timeline beyond transactions.
Learn more →
Connected Service Requests & Drop-Off Calendar
Publish available drop-off dates with a customer-facing message. Connected riders submit requests from their phone, with the right components pre-selected based on actual wear. Status updates flow back automatically (Scheduled → Received → In Service → Completed). The first inbound service channel that isn't email or phone tag.
Learn more →
Custom Build Sheets
Spec custom builds line by line: frame, fork, drivetrain, wheelset, cockpit, contact points. Cost, customer price, and margin on every row. Bundle items into a single price for clean customer-facing quotes. Save build templates for P-customers and demo fleets.
Learn more →
Rental Booking & Fleet Management
Take bike, ski and snowboard bookings on your public page. Group snow equipment by model and size, follow each item through checkout and return, and keep service notes with its work order. Bike rentals also use component strain and maintenance history. Snow Rentals requires shop enablement.
Learn more →
Bike Fit & Measurements
Shops capture cockpit, saddle, and dropper measurements in Hub. The fit lands on the customer's bike in their app and travels with them. Customers share a QR code with any destination shop to rebuild the bike to exact spec. Fit data finally belongs to the rider.
Learn more →Start with the workflow your shop needs. Hub is $99/mo per shop. Feature availability varies by platform and enabled shop modules. Add supported workflows as your team is ready. Texting requires an active paid shop subscription, owner-supervised setup, number approval and provider activation; a trial or subscription does not activate a phone number.
Also in Hub
The parts of the shop that usually live in a notebook, on a whiteboard, or in a separate subscription.
Technician Scheduling
Shifts, time off, capacity from real hours, drag-and-drop assignment, and a text when a shift changes.
Learn more →Customer Texting
Keep service conversations on the customer record. Phone setup is supervised by Trail Hits with your shop owner; paid access, number approval and provider activation are required.
Learn more →Hosted Shop Page
Hours, services, photos, bikes for sale, rental booking, and service requests, edited in Hub.
Learn more →Configured to How Your Shop Already Works
Record how your shop runs, confirm what we heard, and Hub reshapes itself: your statuses, your views, your vocabulary. Knobs, not forks.
How the loop works →$200 to $400
One proactive fork service
$150 to $250
One chain + cassette replacement
$80
One brake bleed reminder
Hub pays for itself with one proactive service call per month you wouldn't have made without the data.
From the Shop Floor
"Push labor over. We now have a populated labor list and we just need to scan parts in."
Service Manager, on the Lightspeed pipeline
"It'd be like a doctor with a scribe... that would be pretty revolutionary in terms of any service department."
Lead Mechanic, on voice-to-text inspection
"That third-party validation really helps build trust with people."
Service Manager, on customer inspection reports
Set Up Your Shop’s Workflow
Connect supported Lightspeed workflows, run your first inspection and share invite codes with customers as your shop gets set up.
1
Sign Up
Create your shop account. No credit card.
2
Connect Lightspeed
One-tap OAuth. Customers sync automatically.
3
Run Inspections
iPhone, iPad, or web. Estimates push to Lightspeed.
4
Share Invite Codes
Customers link their bikes to your shop. You get ride intelligence.
A guide for your first day in Hub
Connect your shop and start with the workflow your team needs first.
Simple Shop Pricing
$99/mo per shop, with AI included. Confirm feature availability and setup requirements for your shop.
Hub
One plan for every shop
$99 /mo per shop
First month free. Pay annually and your second month is free too. That's $990/yr.
- Voice-to-text AI inspection
- Digital inspections with photos
- Estimate builder + one-tap Lightspeed push
- Work order lifecycle
- Customer-facing inspection reports
- Customer email and messaging; SMS requires activation
- Lightspeed customer & labor catalog sync
- Technician scheduling & capacity
- Parts demand forecasting from ride data
- Performance analytics & reporting
- Drop-in logging, invite codes & QR sharing
- Hub product updates
No credit card to start • Cancel anytime
Multi-location operator? Each shop is its own $99/mo. Running a chain and want unified management across locations? Let's talk.
Common Questions
What does the free trial include?
Your first month is free: access to supported Hub workflows, including voice-AI inspections, work orders, CRM, parts forecasting, and Lightspeed sync. Platform and shop-module availability applies. Texting requires paid access and supervised provider activation. No credit card to start. When you're ready, pay annually and your second month is free too. That's $990 for the year.
Does it work with Lightspeed?
Yes. Hub integrates directly with Lightspeed R-Series. Customer data, labor catalogs, and work orders sync automatically. Estimates push back with one tap.
How is this different from my POS?
Your POS tracks transactions. Hub adds digital inspections with photos and voice, component-level wear tracking, predictive parts demand from ride data, and customer-facing reports that build trust and close estimates.
Will my mechanics actually use this?
Hub was designed with mechanics. Voice-to-text lets techs narrate while working. The iPad app auto-saves every 30 seconds. Start with an inspection workflow that fits your team.
Is Hub a web app or an iPad app?
Both. Hub runs in any web browser on the computer at the desk or the counter, and as a native iOS app on iPhone and iPad at the bench. One login and one record, whichever screen is closest.
We tried shop software before and it flopped.
Most shop tools ask you to change how you work. Hub plugs into your existing Lightspeed workflow. The inspection pipeline eliminates the biggest time sink (manually loading labor SKUs) instead of adding busywork.
Do customers need the Trail Hits® app?
No. Customers approve estimates and message your shop from a text or email link, with nothing to download. When they do use the free Trail Hits® app, they also get live repair status and their full service history, and their ride data feeds your parts forecasting with wear predictions no POS can provide.
Can Hub really replace the apps we currently pay for?
Yes. Hub combines digital inspection software, work order tracker, service CRM, parts inventory management, tech scheduling, customer messaging, rental booking, special orders, and a hosted shop page, with supported Lightspeed workflows. Availability varies by platform and enabled shop modules. SMS requires paid access and supervised provider activation. Review supported workflows and messaging activation with Trail Hits before replacing another service. And Hub is one flat $99/mo per shop, no matter how big your service team gets.
Does Hub support e-bike service?
Yes. Hub includes guided e-bike electrical diagnostics for battery capacity, motor health, and controller checks, with manufacturer-specific protocols for Bosch, Shimano, and other major systems. Built-in safety assessment covers indoor storage, charging guidelines, and fire-safety documentation.
How long does setup take?
Create your shop account and connect Lightspeed. Customers and labor catalog sync automatically. Set up the supported workflow your team needs first; timing depends on your shop and integrations.
Start your free trial today
Create your shop account. $99/mo per shop, first month free, no credit card. Start with supported iPhone, iPad and web workflows, with Lightspeed connections configured for your shop.
Trail Hits® Hub
Now on iPhone & iPad
Questions? Email shops@trailhits.com